Contact Our Team
Alex decided to pursue a career in the dynamic world of Real Estate after a successful stint in car sales. He joined Lovegrove Realty as it provides him with opportunities to grow and develop his career. Despite his youthful age Alex brings enthusiasm, passion, drive and a fresh approach to Real Estate. Highly motivated, he provides excellent customer service and enjoys building fantastic relationships with landlords and tenants alike.
Understanding that property management isnt a one size fits all policy Alex strives to keep his clients up to date and informed about current market conditions allowing them to make informed decisions. He thrives on exceeding clients expectations and has strong negotiation skills.
Born and raised in South Auckland, Alex is very familiar with the area and is always in the loop when it comes to current market conditions. With the support of an excellent team and working environment you can be assured your investment is in the best possible hands.
Alex has a keen interest in cars, boating, fishing, music and enjoys spending time with family and friends.
Charlotte is a high energy, confident professional who has an infectious enthusiasm for property management. Her creative, resourceful and flexible approach to work enables her to accomplish multiple tasks and keep calm under pressure. With numerous years experience in customer service and Real Estate she understands the keys to providing an outstanding service lie in excellent communication and organisation together with honesty and integrity.
Originally from the UK, Charlotte has also lived in Germany, Australia and New Zealand but is proud to be a kiwi. In her spare time Charlotte enjoys yoga, baking and spending time with family and friends
Geoff Lovegrove is driven to improve the service that Landlords are delivered in New Zealand from the Property Management industry. Geoff and his team have developed an award winning, first class Concierge system that supports both the Landlord and the Property Manager, ensuring communication and services are world class.
As a growing business, Geoff is still focused on creating individual value for each client and as a result, 58% of our growth comes from repeat and referral business which is a testament to the way the business is run.
If you’re a Property Manager wanting to run your own business, or a current business operator wanting to be supported by a driven,entrepreneurial and forward-thinking team – then chat with Geoff in confidence.
The future of our industry is exciting, and we are doing everything we can to implement Kaizen, continuous improvement for generations to come.
Helen understands the high demands of property management and thrives on exceeding client expectations through excellent communication and her ability to build lasting relationships.
Helen has eight years of customer service experience where she has dealt with clients from all walks of life. She recently completed her National Certificate in Real Estate (Salesperson) showing her willingness to learn and develop her knowledge, skills and understanding of the Real Estate industry.
As a highly valued member of staff Helen's confidence, enthusiasm and attention to detail shine through. She is motivated, organised, approachable, has high personal expectations, strong work ethics and maturity beyond her years.
Helen has a keen interest in travelling, experiencing new cultures and enjoying local foods; strengthened by living aboard for a year. She's also enjoys dancing, keeping fit and healthy and spending time with family and friends.
After a successful career in banking, Julia has made the change to leading our property management team in Nelson. Julia’s passion is working with people and her extensive leadership and coaching experience shine through to ensure she and her team get it right for the customer. Julia is motivated, organised and approachable, with boundless enthusiasm which she brings to the role of General Manager Nelson at The Rent Shop.
After several years successfully selling Real Estate from a young age, Sean decided to make the change into Property Management. Armed with two degrees including a Bachelor of Property from Auckland University, Sean has a vast range of knowledge and experience in the property industry having worked in it for over ten years.
With boundless enthusiasm and excellent communication skills, Sean brings a sense of passion to the role of Regional Manager at The Rent Shop. Sean is always willing to go that extra mile to ensure a successful outcome. He enjoys building new customer relationships as well as nurturing existing ones.
Sean’s extensive knowledge of the Auckland property industry, first -hand experience in all aspects of Property Management and ‘one size does not fit all policy means he is well equipped to support the team nationwide.
A professional and dedicated Manager, Sharon Bradley has a passion for Property Management and understands the rental market well. Joining the industry several years ago, she brings a deep and credible knowledge of property, competent in the management of all aspects of residential property no matter how big or small, she is fully conversant with mediation and tribunal procedures, exceptionally focused and results driven, Sharon and her team continue to exceed client expectations at all levels. She has a great understanding of people, and this confidence extends from tenants to tradesman.
Before joining the industry, Sharon worked a Sales Manager in the Finance Industry. This hard-working attitude and commitment to service has held her in good steadfast to be able to lead her team to high client excellence. Sharon has a Bachelor of Education and Bachelor of Business Management as well as a National Certificate in Property Management this has equipped her with the knowledge and experience that is needed to achieve goals personally and professionally. Being an ex-school teacher means she is passionate about Training and Learning Development. Her main focus is on employee growth and future performance of her team.
Sharon has instilled this same relentless pursuit of Customer Service excellence in Property Management. This has produced not only strong growth but with support from her leaders, Property Managers recognised by their peers as the top in the industry. Our Property managers are solely focused on maximising returns for clients. Along with our team, there is strong commitment to delivering outstanding customer service to our Landlords and tenants, obtain premium results and an overall experience that will stand out from the rest.
In her spare time, Sharon plays competitive squash and family is her number 1 priority. She also plays an active part in volunteering within her local community. Her philosophy is: ”The best way to find yourself is to lose yourself in the service of others”
Equipped with a Bachelor's Degree in Accounting and an MBA in Marketing, Andrew has more than 20 years’ work experience in China, the US, and New Zealand. Andrew has always believed that real estate is the most important industry in any economy. His extended technical background and broad international knowledge helps clients understand the complexity of the real estate property market. His friendly and passionate attitude helps him build trust easily with his clients.
Originally from China and educated in the US, Andrew speaks both English and Mandarin. In his spare time, he loves running marathons and exploring New Zealand.
Anita has been in the Real Estate industry since 1984. Most recently, Anita was Business Development Manager at a smaller Auckland property management company, where she was responsible for several initiatives which turned the business into a success and won multiple awards for her efforts.Focusing primarily on residential Real Estate, Anita has a strong understanding of the market, allowing her to provide intelligent and insightful advice.Offering a personal and individual service to each of her clients, Anita ensures that each person understands and is happy with the steps taken in the property management process.
David is an experienced Property Manager. While operating his own Property Management business under the Rented franchise banner, he was awarded the New Business award for three consecutive years as well as recognition for having the lowest rental arrears. David also has ten years experience in the education sector having taught in New Zealand, England and Scotland. As an investment property owner, David enjoys helping owners to optimise their rental and capital return. Family, tennis, running and music is how David utilises any spare time.
Emily is a disciplined person, solid & dependable inher approach. Her numerous responsibilities over the last 13 years as aFinance & Insurance Manager at Avis, has equipped her with a well-roundedset of skills. She fulfilled the requirements of this role by being loyalto both company & customers and was awarded several performance excellenceawards & achievement certificates. She has strong organisationalskills and loves working in a fast paced environment. She prides herselfthat whilst upholding the highest ethical values and demonstrating integrity,she feels passionate about providing excellent customer service at alltimes.
She arrived in New Zealand in August 2019 from SouthAfrica with her husband Andrè and daughter Nïlo and they were soon reunitedwith their two pugs called Pixie & Puxley, who arrived 2 months later.While being an avid book reader, she loves socializing & spending time withher family.
She has a kind heart and are always willing tohelp. With a positive attitude and outlook on life, she lives by herpersonal statement: Life’s a Journey, Enjoy the Ride!
With a number of years of sales experience in both Auckland and Sydney, Jacob joined the The Rent Shop to develop his career in the real estate industry. Jacob paved the way to obtaining his commercial pilots license through various sales jobs at a young age, and in the process of funding his license he found his passion in building successful business relationships.After a successful stint as a pilot becoming an air ambulance pilot and flight instructor, Jacob decided to further develop his career in sales.
Jacob thrives off of building and maintaining strong relationships through excellent communication skills and an enthusiastic,transparent and adaptable approach to the task at hand. He isn’t afraid of tackling difficult problems and enjoys bouncing ideas off of those around him.
Jacob enjoys taking his friends flying for a trip to Pauanui, racing cars, travelling to new countries, exploring New Zealand beaches (Piha is the favourite) and going on adventures that showcase the natural beauty of New Zealand.
Blair first entered into the real estate industry whilst studying for a Bachelor of Property at the University of Auckland and since graduating has gone on to gain valuable experience working in both commercial and residential property management in New Zealand and abroad. After spending most of 2017 in London he returned to his home town of Auckland where he is looking forward to building upon the strong service levels set by the The Rent Shop Property Management team.
With over a decade of international hotel experience under his belt, Blair has a true understanding for excellent customer service and places honesty and integrity at the forefront of his attitude towards work. He provides a calm and considered approach when problem solving, and prides himself on going the extra mile to assist clients and tenants achieve positive outcomes.
Outside of the office Blair has a passion for sport and enjoys spending time on the golf course as well as getting out and about amongst the many natural attractions on offer within the Auckland region.
Bridget brings to her property manager roll an extensive background in customer service, administration and management.
Enthusiastic, hardworking and dedicated, Bridget thrives on the challenge of property management. A goal setter and go-getter she will do her utmost to achieve the best outcome for her landlords and tenants.
A firm believer that good communication and follow through is paramount to getting results, landlords, tenants and tradespeople all agree that she is a great communicator.
In her leisure time Bridget enjoys group fitness classes, walking her dog and spending time with family and friends.
David is originally from South of China, he loves helping people, spending time with family and enjoys the diversity of cultures in New Zealand. Now in his fifth year of property management, his clients describe David as a professional and hard working Property Manager.
David brings important skills and knowledge to the role including close attention to detail, good time management & a positive attitude.
If you are looking for an experienced property manager who is willing to go the extra mile for his clients, give David a call and see how he can help you. David will be pleased to help with your property needs.
In his spare time he enjoys swimming, running, travelling with his lovely Korean wife and reading books.
Jess has built a solid reputation of reliability and perseverance with five years of Management and Training experience and nine years in International Hospitality and Catering.
Originally from the UK, Jess has worked in France and most recently the remote outback of Australia where she oversaw the Business Development and led a team in the Employment and housing Services. Eventually moving to Nelson with her Kiwi partner.
Working in challenging environments has allowed Jess to bring with her valuable skills to the Property Management role. She understands the value of investment and thrives on exceeding expectations, client satisfaction and problem solving.
Jess is a keen foodie and loves spending time hiking and exploring the outdoors in the beautiful Nelson/Tasman region.
Get it done right, first time
With a property management background that spans over15 years, you can be sure that your property is in the safest of hands withJillian Merritt. Her approach is simple: get the job done.
Jillian is a confident straight-talker, who believes intreating owners and tenants how she would like to be treated, with one hundredpercent honesty. Efficiency, integrity and respect are of the utmost importanceto her. Jillian prides herself on being the Property Manager you can trust totake care of any issues with maximum expertise and minimal fuss. It’s her goalto free up your time, reduce your stress and help you to effectively manage andgrow your portfolio.
Josh has over 5 years experience working in customer service and sales. He gained his leadership experience during his time at Youi insurance where he was in charge of coaching and the ongoing development of 10 sales agents.
Josh loves to chat, he prides himself on his excellent communication skills which he learnt during his time at Auckland University of Technology.
Juli is originally from South Africa with more than 5 years’experience in the customer relations and sales industry. Prior to PropertyManagement, Juli was an award winning travel agent for a large multinationalcompany.
She is always striving to deliver amazing customerexperiences and has a strong believe that success is the result of perfection ,hard work , learning from failure, loyalty and persistence.
Juli finds Property Management highly exciting and knowsthat no two days are ever the same.
Juli enjoys quality family time as well as exploring all thewonders that New Zealand provides.
Always on the go, Katie has a tireless work ethic and a genuine desire to be the best at what she does. Forthright and honest she will make sure you succeed in achieving your goals.
Katie has been in the Property Management industry since 2009 gaining her NCEA Qualification in Property Management on her way. Winning Property Manager of the Year LPMNZ 2016.
She prides herself on the integrity of her work and the communication on which she builds all her relationships with investors, tenants and tradespersons.
Don't let her youthful appearance fool you. She has experience and a determination beyond her years. Through her work, she has built a portfolio of loyal property investors who appreciate her approach and philosophy.
Michelle has an impressive professional background of over 15 years legal experience in property law followed by a number of years in real estate sales and property management in her native South Africa.
On settling in New Zealand with her husband Wenzel and their three children Michelle was eager to get back into property management, which she has always had a passion for and where better than with the dedicated team of professionals at The Rent Shop!
Michelle is energetic and organized and balances her work by spending quality time with her family. She is looking forward to exploring New Zealand further and her other long term goal is to have her own property investment portfolio.
Nina has over 15 years customer service experience over a range of industries.; including 9 years ago moving from Christchurch to Auckland to expand her knowledge and experience in hotels in a range of roles.These roles included Building, Property and Hotel management and more recently managing a large Auckland CBD long term residential hostel. After taking time to raise a family, Nina has joined the team at The Rent Shop as a Property Manager. Nina prides herself on her communication and organisational skills.She enjoys building long lasting relationships with both owners and tenants and this is what drives her each and every day.
Paul was born in Hong Kong and immigrated to New Zealand in the mid 90s. He has completed his Diploma in Marketing in 2000 and a Bachelor of Business major in Valuation and Property Management in 2015. In the past 10 years he has been working diligently in the retail and property industries. Paul can speak Cantonese and Mandarin.
In his leisure time, Paul enjoys jogging, spending time with his kids and playing pinball machines.
Passion for property, determination and persistence to protect her reputation as a well-respected and known property manager, with five years property management experience makes Shadi one of the best Property managers in the South Auckland Region.
Shadi doesn’t see property management as a job, but as a career and also a path and foundation to many opportunities in both her work and personal life, because of this Shadi continues to invest in herself and upskill to be current, to have presence and grow with industry standard.
Shadi is a tenacious and hardworking individual who is consistently dedicated and focused on delivering exceptional customer service. Shadi’s honest and upfront personality and her extensive knowledge in the rental market make Shadi well suited to work with investors who have a reasonably large rental portfolios and understand the complexities property investing.
Shadi believes property management is about people, take people away from the equation and there is no property, Shadi understands and appreciates the people she works with on a daily basis, tenants, tradesmen and other industry clients. Her clients benefit not only from her years of experience, but also from her contacts and relationships she has built over the course of her career.
When not at work, Shadi loves spending time with her family, her partner and her two almost teenage boys who look up to her and from time to time, they will accompany her to that Saturday open home to hand out flyers.
2016 Rented Award for Lowest Rent Arrears
Suzanne started as a Property Manager in the New Plymouth office at the beginning of December 2013. She brings with her a very positive and can-do attitude. Prior to this, Suzanne had been working under the Rented.org.nz umbrella for a year and a half developing and defining her wealth of knowledge within the Property Management industry.
Suzanne holds a Bachelor of Business Studies degree majoring in Marketing Communication. This gives her the edge to be able to really market your property well and with high professional standards.
Born and bred in Taranaki, Suzanne lives locally with her husband Trent who is a qualified Builder and daughters Eva & Ruby. Some of Suzanne’s passions include baking, fishing and lots of time with her girls. Suzanne and Trent are currently refurbishing their own home putting Trent’s skills to great use!
For free rental appraisals, any questions, queries or advice feel free to contact Suzanne on the given details at any time at all. She looks forward to meeting you soon.
Click here to get Suzanne to contact you about managing your property today.
Terry joined The Rent Shop in 2019 as a Property Manager based in the city office.
He has an extensive background in customer service roles, including several years in Property Management, alongside varying sales and managerial roles.
This means that Terry has an in-depth understanding, and a wealth of knowledge pertaining to owning a property and managing the client relationship. Terry is solutions orientated and enjoys building relationships with owners and tenants,always working to do his best to ensure that everything runs smoothly.
Outside of work, Terry enjoys getting out on his motorcycle, spontaneous trips to Waiheke (mainly to visit the wineries), camping and putting in some hard work in the garden.
Val has accumulated a wealth of experience in many roles including, banking, business management/ownership, real estate and aviation security. Possessing a solid work ethic along with excellent organisational, time management, problem solving and people skills make her the perfect fit for property management! Val thrives on getting it “right” and really enjoys the relationship building with tenants and property owners alike. Val is very passionate about her family, friends and great food! Her three adult sons are her pride, her grand kids are her joy!
Yao Hou is a motivated, customer oriented individual who is passionate in delivering property management service at his best. Yao is best described as warm, caring, energetic, enthusiastic and always committed to working hard to make sure he achieves your desired outcome.
Yao is experienced in property Investment, Management and Residential Sales, selling nearly 80 properties in Auckland City over the past five years.
What sets Yao Hou apart is his warm personality, a can-do attitude and strong negotiation skills. He continuously provides excellent customer service and builds strong and trusting relationships with his clients and it is truly his strength to business success.
Fluent in English, Mandarin and Taiwanese, the multi-cultural background also allows Yao Hou to be able to communicate with a wider range of potential clients.
Together with his positive attitude, keeping clients informed, strong time management and negotiation skills, Yao is truly the property manager you are looking for.
Brianna is the bright and friendly face you see at our Botany office, she is always happy to help and works hard to keep things running smoothly for you and our property managers.
Brianna’s previous history working in customer focused roles makes her a perfect fit to help you with anything you may need.
Outside of reception you will find Brianna spending her time taking photographs, participating in online team games and tending to her cat’s Instagram page.
After working for 10 years in the property sector, Catherine now finds herself assisting the team at our Manukau office meeting your daily needs.
Catherine’s determination to provide top tier service with a friendly positive outlook allows her to ensure she provides the team with a constant base of support.
When not greeting and assisting you daily, Catherine spends her time at home by the beach with her fur babies and travelling.
Kellie joined our Credit Control team after a year off as she couldn’t stay away from the industry! After spending 4 previous years in the industry at the front desk and assisting a Property Manager with arrears,property inspections, viewings and all things admin she believes she has a good knowledge of all things Property Management.
Kellie is currently completing her qualification in Residential Property Management (level 4) where she hopes to gain and further her knowledge in her current role as well as gaining knowledge of other roles within the industry.
In her spare time she practices her negotiation skills on her young son and husband as well as spending time with her friends and family taking bush walks and trips to the beach.
Sarah is our behind the scenes Project Administrator, providing support to our team in all aspects of the business - This has earned her the Top Administration Support Award for 2019. Her efficient and organised manner makes sure our back office runs smoothly, also stepping in for Front Desk and the Trust Accountant occasionally. Sarah has had experience in several parts of our business from Reception through to Property Management so knows all the ins and outs.
Sarah has completed a Diploma in Business Administration and Finance and has worked in several administration roles including Customer Services, Reception and Office Administration over the last 8 years.
Outside of work Sarah enjoys keeping fit, reading, travelling and spending time with family and friends.
Sunil is avery calm and composed person with positive attitude. He has developed a matureand responsible approach to any task he is presented with. He is an MBAgraduate and has always been very passionate to learn and excel in propertyindustry. He loves travelling, playing basketball and spending time with familyand friends.